Legal

Refund policy

Template text. Review with a qualified lawyer and adapt before publishing. Last updated 20 October 2026.

This policy explains refunds for Klickkonnect subscriptions. Payments are processed by our payment partner, so we never store your card details.

Subscription fees

Plan fees are billed in advance for the period you choose. You can cancel at any time from Settings and your plan stays active until the end of the period you paid for.

Refund window

If you are not satisfied, ask for a refund within 7 days of your first payment and we will refund the plan fee in full, provided the account has not broken our Terms or Meta's policies. After that, fees for a period already started are not refundable.

What is not refundable

WhatsApp conversation charges that Meta bills for messages already sent.
Add-ons and top-ups that have been used.
Accounts suspended for breaking our Terms or Meta's policies.

How refunds are paid

Refunds go back to the original payment method, usually within 5 to 10 business days after approval, depending on your bank.

Duplicate or wrong charges

If you were charged twice or the amount is wrong, write to us and we will correct it.

How to ask

Email hello@klickkonnect.com from your account email with your workspace name and the date of payment. We reply within 2 business days.